Synopi Business AI — Creating Opportunities
Synopi is an AI-powered business communication platform built by Synchronous ICT Ltd. The AI agent handles customer conversations end-to-end — taking orders, booking appointments, answering questions, running promotions, and escalating to a human when needed — across voice, WhatsApp, web, and in-app channels. Everything is configured from a no-code admin dashboard.
What Synopi does
An AI agent that's always on
The agent answers every customer instantly and consistently, day or night, on voice, WhatsApp, web, or in-app. It understands conversational intent (not keyword matching), handles multi-turn dialogue, recognizes returning customers, asks clarifying questions when input is ambiguous, opens with an acknowledgment for complaints, and confirms before taking money-mutating actions.
Sell, take orders, and book appointments without extra staff
The agent creates orders with line items, quantities, pricing, and fulfillment mode (pickup, delivery, dine-in); books appointments against real slot availability with capacity tracking and no double-booking; captures leads for high-consideration sales; sends and tracks quotes; and runs structured intake forms. Inventory decrements automatically when a cart closes and restores on cancellation; cart close is atomic — order, stock, and discounts commit in one transaction.
Smart negotiation that protects your margins
Businesses configure a per-product floor price, a concession ladder (opening strategy, max rounds, step sizes, final-offer phrasing), and role-level discount caps. The agent advances within those rules and stops at the floor; non-negotiating businesses get a polite fixed-price response. Every offer — accepted, rejected, or escalated — is logged for margin analysis. Pricing never varies by inferred demographic.
Know every customer, grow every relationship
Each contact has a unified record across phone, WhatsApp, web, and app — one record per person, not per channel. Records carry full interaction history, tags, custom segments, and per-contact opt-out and consent. Smart CSV import auto-detects fields, and location-aware filters support radius-based segments such as "customers within 5 km of Gulshan".
Reach out first: campaigns and automated follow-ups
Run targeted campaigns — voice, SMS, push, or email — without a separate marketing tool. Schedule triggers anchored to booking, order, or escalation events; require manager sign-off before broadcast; cap how many campaigns a contact receives per week or month; dry-run on a small list; attribute orders and bookings back to the campaign that drove them; auto-apply linked discounts when a responder closes a cart.
Multilingual and channel-native
Synopi supports English and Bengali (বাংলা) and is designed for businesses operating in Bangladesh and beyond. Conversations stay channel-native — voice on the phone, WhatsApp on WhatsApp, chat on the web — with one consistent agent persona and one unified customer record.
How Synopi works
- Configure your business profile, products, pricing, negotiation rules, and channels in the admin dashboard.
- Connect voice, WhatsApp, web chat, and your in-app channel.
- The AI agent answers every incoming conversation, handles the outcome (order, booking, lead, quote, intake, support), and escalates to a human when policy requires.
- Run targeted campaigns and automated follow-ups; review outcomes, margin, and attribution from the dashboard.
Pricing
Synopi offers tiered plans suitable for small businesses, growing teams, and enterprises. Visit the pricing section on this page or contact sales for a tailored quote.
Frequently asked questions
What is Synopi?
Synopi is an AI-powered business communication platform from Synchronous ICT Ltd. The AI agent handles customer conversations end-to-end across voice, WhatsApp, web, and in-app — taking orders, booking appointments, answering questions, running promotions, and escalating to a human when needed.
Which channels does the Synopi AI agent support?
Voice calls, WhatsApp, web chat, and in-app messaging. Each contact is unified into a single profile across all channels.
Can the AI agent take orders and bookings on its own?
Yes. It creates orders with line items, quantities, pricing, and fulfillment mode, and books appointments against real slot availability with capacity tracking and no double-booking. Inventory decrements automatically and restores on cancellation.
How does negotiation work without losing margin?
Businesses configure a per-product floor price, a concession ladder (opening strategy, max rounds, step sizes, final-offer phrasing), and role-level discount authority caps. The agent advances within those rules and stops at the floor; every offer is logged for margin analysis.
Does Synopi require coding to set up?
No. Everything — products, pricing, negotiation rules, campaigns, and integrations — is configured through the admin dashboard with no code required.
Who builds Synopi?
Synopi is built and operated by Synchronous ICT Ltd. under the brand Synopi at synopi.ai.
Every channel, one brain
Voice calls, web chat, and WhatsApp — Synopi answers them all from a single agent and converts them into orders, bookings, and tickets in your stack. Median routing latency around 380 ms across inbound channels.
A conversation, end-to-end
From "hello" to confirmed order in 14 seconds — greeting and intent detection, knowledge lookup (median 240 ms), cart build with read-back, payment via bKash link, and order confirmation pushed downstream by webhook. Five steps, fully autonomous, zero humans in the loop, 100% read-back before commit.
Outcomes that compound
Across deployed Synopi customers in the first 90 days: revenue captured up roughly 38% (average ৳48.6M / month uplift vs. control), median response time down 92% (1.4 s, vs. 18 s on legacy IVR), customer satisfaction NPS at 94 / 100 (+22 points), and 2.4M conversations handled in the last 30 days across voice, chat, and WhatsApp at 99.95% 90-day uptime.
Contact
Email info@synopi.com for sales, partnerships, or support enquiries.